The following terms and conditions apply to all contracts, deliveries and other services. All subsidiary agreements require written confirmation on our part.
Slight deviations or changes compared to our article descriptions are possible. In case of unintentional or obvious publication or calculation errors in the online catalog, UTP AG is entitled to withdraw from the contract. We reserve the right to make product changes. We also reserve the right not to accept orders for goods or not to execute them if delivery is not possible. All offers are non-binding.
The contract is concluded with the click on [Buy now] in the online store. Articles in the shopping cart are not yet reserved.
The delivery to the customer will be made to the address specified by him. Delivery will only be made to persons who have reached the age of 18.
All orders received by 4 p.m. will be processed the same day. All items offered will be shipped immediately if they are available in stock. The following shipping methods are offered:
Economy shipping / SwissPost | - Shipping is free of charge Delivery usually takes place within 2 working days |
Priority shipping / SwissPost | - Surcharge of CHF 2.00 Delivery usually takes place on the following working day |
Deliveries abroad are currently only possible to a limited extent.
In case of non-collection or refusal to accept the delivery requested by the customer, a handling and cost fee of 1/5 of the order value will be charged.
The following payment modalities are offered:
Payment in advance
Payment by Postfinance
Payment by credit card (AMEX/Mastercard/VISA)
Payment by Twint
Payment by PayPal
Option: Payment by invoice
This option is available subject to a credit check and a maximum invoice amount including previous orders and payments.
The invoice must be paid within 30 days after receipt of the goods. If the payment deadline is not met, a reminder fee of CHF 10.00 will be charged with the 2nd reminder.
When paying with electronic means of payment (credit card, Postfinance, Twint, Paypal), the website of the corresponding financial service provider will be opened immediately after sending the order. The credit card account will be charged immediately after the payment has been released.
UTP AG reserves the right to obtain creditworthiness information about the customer in order to protect its own interests in the context of the purchase transaction and may forward customer data to third parties for this purpose.
For this purpose, the personal data required for a credit assessment (first and last name as well as address data) are transmitted to an external credit agency. CRIF AG, Hagenholzstrasse 81, 8050 Zurich, carries out a corresponding assessment of the creditworthiness and credit standing based on mathematical-statistical procedures. The information obtained on the statistical probability of a payment default is included in the decision on the establishment, implementation or termination of the contractual relationship.
The creditworthiness check is carried out in compliance with the relevant provisions of data protection law and with particular regard to your interests that are worthy of protection. Please note that only CRIF AG can provide information on which data has been used to calculate your creditworthiness profile.
The invoice is payable within 30 days. The invoice is paid on time if the amount owed is on the recipient's account by and at the end of the last day of the payment period.
If the payment deadline is not met and no fixed expiry date has been agreed, the customer will be put in default of payment by means of a reminder. In case of late payment, the defaulting customer will be charged an interest of 5% plus reminder fees of CHF 10.00. If the claim is not settled even after a second/third reminder has been sent, UTP AG reserves the right to assign the claim to a third party or to assign the collection of the claim to a third party at the customer's expense.
The amount of the legal prosecution/collection costs is calculated on the basis of the outstanding claim:
Amount of claim in CHF | Legal prosecution/collection costs in CHF |
0 - 150 | max. 80.00 |
151 - 600 | max. 175.00 |
601 - 1000 | max. 230.00 |
1000.01 - 10'000 | max. 860.00 |
from 10'000.01 | 9% of the outstanding debt |
The goods must be returned within ten days of receipt in the original packaging to our delivery address, stating the invoice number and the reason for the return.
We reserve the right to refuse returns if the returned goods are not hygienic.
If the customer provides us with evidence of defects in delivered goods, we will pay within a reasonable period of time either for the removal of the defect or for the replacement delivery. If we do not succeed in doing so, he has the right to rescission or reduction of the purchase price. The customer shall bear the costs for the return shipment.
Lower body clothing (underwear, socks etc) cannot be returned for hygienic reasons. Upper body clothing (Tshirt etc) can be tried on and returned.
The goods remain the property of UTP AG until full payment has been received.
The customer confirms his age of majority by placing the order.
Your personal data will be passed on to the transport company commissioned with the delivery or the corresponding financial service provider within the framework of the contract processing, insofar as this is necessary for the delivery or payment of the goods. For reasons of tax law, we are also obliged to store your invoice data.
The place of jurisdiction for both parties is Weinfelden. UTP AG may also call upon the court at the customer's domicile. Swiss law shall apply exclusively.
We point out that used logos, designations and brand names belong to the respective owners and are generally subject to trademark, brand or patent protection.
We assume no responsibility for the content/offers of external links to our pages.
All rights reserved.
Weinfelden, April 2022
UTP AG, underwear-shop.ch, Dunantstrasse 12, 8570 Weinfelden / Phone 071 640 05 05